ITO has a long and well-established tradition in India. Outsourcing of IT services
started in the early 1990s and had gathered full-steam by year 2000. Today, most
large organizations have an "India strategy," wherein they judiciously identify and
outsource IT tasks to India. The next few decades will be marked by small- and medium-sized
businesses (SMB) engaged in ITO. That is the only way SMBs can ever hope to compete
against the goliaths.
Applications: The cost of maintaining legacy applications and building new applications
can be overwhelming. That is why offshoring your application development and maintenance
tasks can be very cost-effective and can result in greater productivity. Ardagh
can help you with contract negotiation by ensuring that risks and responsibilities
are properly aligned with your organizational goals.
Data Centers: Ardagh can prepare detailed requirements documents and help you create
a shortlist of data center outsourcing providers to meet your bandwidth and latency
needs. The factors to consider when selecting the right data center are: physical
infrastructure, network connectivity, electrical power, air conditioning, diesel
generators, security, and staffing.
Network Management: India has a growing number of Cisco-certified network engineers;
Windows and Unix systems administrators; and firewall experts. Since your network
is the pulse of your business, you can outsource your network management to people
who are trained in managing complex networks and protocols. Ardagh can help you
negotiate an outsourcing contract that delivers the service levels that your business
demands.
Help Desk: For your always-on business, help desk is turning out to be a 24x7 job;
and an effective help desk is a precurser to more productive end-users. Information
Technology Infrastructure Library (ITIL) standards help in structuring and delivering
quality help desk services. Many Indian help desk outsourcing providers have been
in business for over a decade and can deliver repeatable and measurable results day-after-day.
Ardagh can help you tap into this pool of expertise, ensuring faster and more accurate
call resolution, greater user satisfaction and lower costs.
As capabilities mature in India, the ITO focus has shifted from cost reduction to
acquiring world class execution capabilities. Smart companies not only want to get
work done cheaper, but also better and faster. Ardagh uses its proprietary methodology
and knowledgebase to craft an ITO strategy for each client by leveraging its expertise
in the following areas:
