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Business Process Outsourcing (BPO) to India has unleashed a tidal wave of innovation and cost reduction.  A variety of corporate activities are fair candidates for BPO initiatives.  Banks, insurance companies, accounting firms and corporations are outsourcing everthing from routine clerical tasks to specialized engineering design projects.  Ardagh can help your BPO initiatives by helping you evaluate Request for Proposal (RFP) documents to designing legal contracts.  Since BPO involves outsourcing of critical business functions, it is important to build sustainable relationships using robust contracting methodologies.  Ardagh's BPO specialists will guide you through every step of the process from determining the scope of the project to ongoing monitoring of outsourced activities.

Engineering Design: Whether it's construction engineering or telecommunications, companies around the globe are turning to Indian engineers to design and test new products.  Actual manufacturing of the product may happen in China, but English-speaking engineers in India are chosen for the design work.  Many of Indian engineers possess graduate-level education from U.S. universities and are very familiar with their clients' needs.  Ardagh's BPO consultants are very familiar with outsourcing of engineering tasks and can help you find a suitable outsourcing relationship.

Finance: Wall Street firms are responding to the credit crunch and evaporating profits by hiring scores of financial analysts in India.  Indian analysts, many with MBA degrees and holding CFA charter, produce risk reports, analyze M&A transactions and perform the groundwork for senior analysts.  Ardagh works with its client to identify the tasks that can be profitably outsourced and then finding the resources in India who can do a stellar job.

Accounting: Outsourcing of accounting tasks is a perennial favorite.  Ever since Genpact showed the world how to get accounting done in India, countless other companies have rushed in to lock in the savings.

Ardagh has identified outsourcing of legal tasks as a major growth area.

The educational establishments in India are responding to the BPO boom by training their students in skills desired by companies in North America and Europe.  For example, accountants in India are trained in U.S. GAAP (Generally Accepted Accounting Practices) so that they can work for thier American clients.  Here are the major areas of BPO focus: